Hotels Delivery

Five Star Service for Hotels

The private sector has long recognized the importance of quality customer service. Businesses invest in training to insure standards are understood; to help employees gain necessary people skills; and to insure supervisors coach their service teams.

Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.

This product can be personalized for your organization.

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We have "engineered" a truly flexible learning system. The 12 Modules take between 15 and 60 minutes each to complete. All 12 Modules can be implemented in a one-day session, two half-day sessions, nine shorter sessions by combining elements, or by breaking the system into four sessions of about two hours each.

Five Star Service is known as an "edutaining" learning system. Video is presented with great tongue-in-cheek humor. Since most of your participants have grown up watching and learning from television, it stands to reason that the humorous format of Five Star Service will enhance learning and retention.