Attaining Excellence for Local Government
The private sector has long recognized the importance of quality customer service. Businesses invest in training to insure standards are understood; to help employees gain necessary people skills; and to insure supervisors coach their service teams.

Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.

This program can be personalized for your organization.

Call today for details or purchase this product now

Brochure Request




Flexibility in Implementation:
Attaining Excellence’s modular design allows its use in one or two day formats, or in 10 shorter sessions of 60 to 90 minutes. This flexibility is especially valuable when service must be continued during training. Plus:

Name/logo of local government may be imprinted on participant materials – ask your SQI Consultant for a quotation

Program can be fully or partially customized – talk to your SQI Consultant for details

 1. Turn-Key Program Implementation
Attaining Excellence Implementation Options
Employee and Manager classroom training by SQI affiliated training professional(s) using the ready-to-go or a customized curriculum.

2. Train-The-Trainer
One day workshop for those who will facilitate the classroom learning of managers and employees. Prior training experience not required; enthusiastic individuals with good presentation and people skills helpful. Includes Facilitator Package for each facilitator.

3. In-House Facilitation
Facilitation and participant materials are supplied for internal training. Everything needed to plan, organize and teach are provided for both Manager and Employee classroom learning. Facilitator Package recommended for each facilitator.

9201 East Bloomington Freeway,
Minneapolis, MN, USA 55420-3437
Phone:(952) 884-3311
Fax:(952)884-8901
If you have any comments, please let us know: quality@servicequality.com