Government Certification

Attaining Excellence for Local Government

The private sector has long recognized the importance of quality customer service. Businesses invest in training to insure standards are understood; to help employees gain necessary people skills; and to insure supervisors coach their service teams.

Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.

This program can be personalized for your organization.

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Positive reinforcement has always been more effective than negative sanctions in changing behavior. Attaining Excellence honors participant learning with a "Certificate of Accomplishment" for the classroom component. Supervisors may award a striking bronze "Commitment to Excellence" cloisonné pin when they catch workers providing quality service. Recognition completes the customer service improvement cycle.