SQI's Employee based programs focus on attitudes first, and then on skills. We believe that employees already have the skills necessary to provide exceptional service, but that their attitudes towards providing such service is lacking.
Thus we begin with developing and promoting positive attitudes towards themselves, their jobs and their customers. Then we examine and promote good skills and review habits that promote customer retention.
Along the way employees will learn and develop plans that will help them get ahead through providing exceptional service. Employees will also develop ideas and plans that will assist the company in becoming more service driven, efficient and cost effective.
Feelings One Day Certification