Connections Delivery

Connections

In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied, they often will transfer to a different institution, or worse, drop out. That's why hundreds of campuses throughout North America and Latin America have turned to Connections. This program provides the most comprehensive customer service training, designed specifically for colleges and universities.

Develop quality service skills with this interactive program for campus supervisors, managers, and staff.

This program can be personalized for your organization.

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Connections stimulate learning with an interactive approach. The program uses a combination of exercises, activities, and videos to stimulate discussion and make the lessons in Connections more meaningful. Participants engage in a variety of activities, including:

Watching videos featuring real-life scenarios specific to colleges and universities;
Participating in role-playing and group activities that energize the training sessions; and
Open-ended question-and-answer sessions designed to get participants talking-and thinking- about the techniques of quality service.