Connections Content

Connections

In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied, they often will transfer to a different institution, or worse, drop out. That's why hundreds of campuses throughout North America and Latin America have turned to Connections. This program provides the most comprehensive customer service training, designed specifically for colleges and universities.

Develop quality service skills with this interactive program for campus supervisors, managers, and staff.

This program can be personalized for your organization.

Prices and Ordering Options

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Connections Is Ideal for:

Administration staff from the registrar's office, financial aid office, admissions, and other highly visible service areas such as campus libraries.
Supervisors and managers including department and division directors and their associates, as well as deans and vice presidents.
Custodial, housing, and other staff such as public safety officers who have daily contact with students.
Student employees who need training in service and teamwork skills.

This program features service issues specific to higher education, such as registration and financial aid. Connections works well as a combined, two-step training program, or as individual service training programs. Connections tends to focus on individual skills improve relationships and build teamwork.

Connections includes a comprehensive leader guide, participant materials, DVD's, and certificate of accomplishment.

Leader Guide Sample Muestra de la Guía del Líder en Español
Participant Book Sample Muestra del Libro del Participante en Español

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