The Spirit of Excellence


spirit of excellence training program coverProviding quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed. In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information competently, accurately and compassionately.

The Spirit of Excellence was designed to achieve two main objectives:

  1. Increase the self-worth and self-image of every person within your organization through mastery and daily practice of the The Spirit of Excellence philosophy; and
  2. Improve your organization’s position by concentrating on quality service, the key to continued success in the health care community.

The goal of The Spirit of Excellence is to improve service to internal and external customers, patients, their families, the medical staff, and each other.


 
spirit of excellence training program brochure

FREE Spirit of Excellence Brochure

Click Here to Download the English Brochure

Spanish Brochure coming soon!

money back guarantee on all customer service programs

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase The Spirit of Excellence


The Spirit of Excellence materials
Facilitator Package
$899.00
Participant Package
$19.00
Introductory Start-Up Special
$1,349.00
One Day In-House Seminar (per person)
$125.00
One Day Train-the-Trainer Seminar
$1,500.00


 

 

Available Products


Facilitator Package

A Leader Guide is a user-friendly 111 page guidebook that enables ANYONE to lead a group. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

Participant Package

An easy to follow/easy to read 129 page manual for Participants. Each book contains key concepts about the Spirit of Excellence program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Introductory Start-up Special Package for 25 Participants

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guides, 3 DVDs, and 25 Participant Packages.

One Day In House Seminar

A Certified Trainer will present the Spirit of Excellence material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar

A Certified Trainer will teach the Spirit of Excellence material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables


Participant Book

Spirit of Excellence Participant Book

Leader Guide

Spirit of Excellence  leader guide

Certificate of CompletionSpirit of Excellence Certificate of Completion

Technique Card

Spirit of Excellence technique card

The Benefits


  • Build patient loyalty and word of mouth advertising
  • Encourage employee teamwork
  • Improve attitude, moral, and communication
  • Reduce customer complaints and staff turnover
  • Reinforce your customer service philosophy
  • Empower staff to deal more effectively with third party providers
  • Support CQI initiatives