SPEED

SPEED means dramatically shortening the time it takes to complete any task for customers and co-workers by Doing it fast, Doing it now, and Doing it right!

This program will...

  • Help you define ways SPEED can work in your organization to provide exceptional service
  • Define the internal and external barriers to SPEED
  • Work with employees to identify the SPEED mindset needed for success
  • Show the relationship between empowerment and effective use of SPEED
  • Recognize how your policies and procedures can affect SPEED
  • Show employees that waiting until the last minute doesn’t leave time to overcome problems

Push the envelope... differentiate and revolutionize your organization, become an industry leader with SPEED .

 

Speed Brochure

FREE SPEED Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase SPEED

SPEED Customer Service Materials
Facilitator Package
$899.00
Participant Package
$17.00
Start-Up Special Package for 25 Participants
$1299.00
One Day In-House Seminar (per person, minimum 20)
$125.00
One Day Train-the-Trainer Seminar (per person)
$1500.00


Free DVD Preview

Remember Me includes professionally recorded videos that illustrate everyday experiences. Participant Workbooks, Leader Guides and materials are designed to be user-friendly and attractively packaged.

Spanish DVD Preview
English DVD Preview
 

Available Products

Facilitator Package

A user-friendly 150 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants

Participant Package

An easy-to-read 130 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-Up Package

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 3 DVDs, and 25 Participant Packages.

In-House Seminar

A Certified Trainer will present the SPEED material to your group! Included in the seminar are Participant Packages.

Train-the-Trainer Seminar

A Certified Trainer will teach the SPEED material to a person within your organization so that that person can lead training at your organization. Included are Participant Packages.

 

Preview Deliverables

Certificate of Accomplishment

SPEED certificate

Leader Guide

SPEED leader guide

Participant Book

SPEED participant book

Technique Card

SPEED technique card