Remember Me


Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

Mastering Remember Me will...

  • Build a brand built around customer care
  • Provide a higher level of customer experience than your competitors
  • Master a skill that will get customers to return again and again

Remember Me is designed and written for your entire staff. No exceptions. All employees must participate. It's a structured approach to teaching leading edge customer service skills to every employee in your organization!

About Remember Me

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Remember Me is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. Remember Me builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Delivery Method

Remember Me is conducted on-site where your employees work (saving you time and money) in two sessions spaced one week apart. Each session is 2-3 hours long. (In developing countries 3-4 hours) The Remember Me technology is also designed so you can implement the system at either one location or many locations simultaneously, ensuring a consistent image and message company-wide.

Remember ME English Brochure

FREE Remember Me Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

Remember Me customer service money back guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Remember Me


Remember Me customer service book
Facilitator Package
$999.00
Participant Package
$19.00
Start-Up Special Package for 25 Participants
$1399.00
One Day In-House Seminar (per person, minimum 20)
$125.00
One Day Train-the-Trainer Seminar (per person)
$1500.00


Free DVD Preview

Remember Me includes professionally recorded videos that illustrate everyday experiences. Participant Workbooks, Leader Guides and materials are designed to be user-friendly and attractively packaged.

 

Available Products


Facilitator Package

A user-friendly 157 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants

Participant Package

An easy-to-read 101 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-Up Package

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages.

In-House Seminar

A Certified Trainer will present the Remember Me material to your group! Included in the seminar are Participant Packages.

Train-the-Trainer Seminar

A Certified Trainer will teach the Remember Me material to a person within your organization so that that person can lead training at your organization. Included are Participant Packages.

 

Preview Deliverables


Certificate of Accomplishment

Remember Me customer service certificate of accomplishment

Leader Guide

Remember Me customer service leader guide cover

Participant Book

Remember Me customer service participant book

Technique Card

Remember Me customer service technique card

Certification


A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.

Once you implement Remember Me you can immediately begin to...

  • Understand that a person’s name is a precious possession.
  • Eliminate roadblocks to remembering and using the person’s name.
  • Value the significance of your customer’s overall experience.
  • Use proper name etiquette.
  • Improve your memory for all kinds of facts.
  • Learn the importance of using their name every time.
  • Understand how memory works.