Customer Service Programs for Managers
Service Quality Institute provides leading-edge, customer service training. Our training programs change attitudes and behaviors, teach customer service skills and improve employee morale and teamwork.
These programs are designed specifically for your management team.
New! SQI's unique Online Learning combines interactive elements, cutting-edge technology, and proven customer service training programs to create an ideal environment for learning how to master customer service.
Leading Empowered Teams
Why good isn't good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of service excellence within their own control.
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Attaining Excellence for Local Government
Learn how to make on-the-spot
decisions with confidence. Discover how permission to perform and
please customers will give you the keys to the Kingdom of
Empowerment so you and your organization can rise to greater levels of
success.
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Attaining Excellence
A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. And the content has been developed using 29 years of research on customer service and feedback by training professionals in industry and government.
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