Customer Service Programs for Employees
Service Quality Institute provides leading-edge, customer service training. Our training programs change attitudes and behaviors, teach customer service skills and improve employee morale and teamwork.
Order Our New Flagship Customer Service Training Program!
FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
Our Start-Up Special Package of Feelings for Professionals for 25 participants is only $1669!
Learn more about Feelings For Professionals Customer Service Training Program now.
New! SQI's unique Online Learning combines interactive elements, cutting-edge technology, and proven customer service training programs to create an ideal environment for learning how to master customer service.
Empowerment: A Way of Life
Learn how to make on-the-spot
decisions with confidence. Discover how permission to perform and
please customers will give you the keys to the Kingdom of
Empowerment so you and your organization can rise to greater levels of
success.
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SPEED
Learn how to make on-the-spot
decisions with confidence. Dramatically shorteng the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right!
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Feelings Retail Service
FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
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Loyal for Life
How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!
This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life.
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The Spirit of Excellence
Healthcare for Hospitals
Providing quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed. In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information competently, accurately and compassionately.
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Remember Me
Designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for.
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Feelings for Professionals
FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
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Exceptional Service
Service begins the moment a customer comes into contact with you. Words and actions set the tone for your customer's experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.
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The Essence of Caring
for Clinics, HMOs, and Manage Care
The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients are receiving good care in a hospitable manner with individualized service. The goal is to improve service for internal and external customers.
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Connections
The Perfect Program for Higher Education
In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. This program provides the most comprehensive customer service training designed specifically for colleges and universities.
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