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One Day In-House Seminar
Service Quality Institute will facilitate Loyal for Life during a One Day In-House Seminar. Included in the seminar:
- Participant Book - An easy to follow/easy to read book for Participants. Each book contains key concepts about the Loyal for Life program along with though provoking quotes and interactive exercises. Click here to view samples
- Customer Service Performance Standard - A valuable four page evaluation sheet to monitor employee improvement. Click here to view samples
- Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants. Click here to view samples
- Certificate - Each Participant will receive a color certificate with their name on it upon completion. Click here to view samples
Investment $125 per person. Minimum 20 Participants. Travel Expenses are additional. Disponible en Espanol!
Order NOW and we will contact you to set-up a Seminar!
When a customer problem occurs, it's how you respond or recover that saves a customer experience. That's what the concept of service recovery is all about.
Loyal-for-Life thinking will help your employees:
- Skillfully handle upset and angry customers
- Master service recovery
- Improve their customer service skills
- Learn how to use empowerment
- Know how to keep customers loyal for life
- Identify problems and solve them quickly
The four steps to Loyal-for-Life are:
1. Act quickly
2. Take responsibility
3. Be empowered
4. Compensate the customer
Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.
Delivery
Loyal for Life is a video-based program. Designed to be implemented in one session of three to four hours, the content focuses on service recovery and empowerment. The success of this program is based on participation, asking employees to interact with each other and the facilitator to ensure a complete understanding of this contemporary program.
This is one of Service Quality Institute's most modern programs, moving customers from retention to loyalty. Put the latest technology in customer service to work for your company. Call one of our specialists today for complete details.
Certification
A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.
100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!