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One Day Train the Trainer Seminar
Service Qualtiy Institute will facilitate the Loyal for Life material to leaders within your organization. Those leaders will then be certified to train individuals at your organization. Included are:
- Leader Guide - A user-friendly 96 page guidebook that enables ANYONE to lead a group on Loyal for Life. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE! Click here to view samples
- Video - The video is used in conjuction with the Leader Guide with learning vignettes of real-life situations on 'how-not-to' and 'how-to' handle any customer.Click here to view samples
Travel Expenses are additional. Disponible en Espanol!
Order NOW and we will contact you to set-up a Seminar!
When a customer problem occurs, it's how you respond or recover that saves a customer experience. That's what the concept of service recovery is all about.
Loyal-for-Life thinking will help your employees:
- Skillfully handle upset and angry customers
- Master service recovery
- Improve their customer service skills
- Learn how to use empowerment
- Know how to keep customers loyal for life
- Identify problems and solve them quickly
The four steps to Loyal-for-Life are:
1. Act quickly
2. Take responsibility
3. Be empowered
4. Compensate the customer
Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.
Delivery
Loyal for Life is a video-based program. Designed to be implemented in one session of three to four hours, the content focuses on service recovery and empowerment. The success of this program is based on participation, asking employees to interact with each other and the facilitator to ensure a complete understanding of this contemporary program.
This is one of Service Quality Institute's most modern programs, moving customers from retention to loyalty. Put the latest technology in customer service to work for your company. Call one of our specialists today for complete details.
Certification
A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.
100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!