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Spirit of Excellence is a program built around making people feel better about their work and their lives. The program is a structured approach to improving donor relations through increasing support staff sensitivity and personal communitcation skills.
Spriit of Excellence was designed to achieve two main objective's: Increase the self-worth and self-image of every person within your orgainzation through mastery and daily practice of the "Spirit of Excellence" philosophy. Improve your organization's postion by concentrating on quality service, the key to continued success in the blood collection community.
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