Loyal for Life Introductory Special Start-Up Package for 25 Participants

The Loyal for Life Introductory Special Consists of: 1 Leader Guide of 96 Pages, a DVD Totaling 45 Minutes, 25 Participant Manuals each 134 Pages, 25 Performance Standards, 25 Certificates of Accomplishment and 25 Technique Cards.

• Leader Guide - A user-friendly 96 page guidebook that enables ANYONE to lead a group on Loyal for Life. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE! Click here to view samples
• Video - A DVD that is used in conjuction with the Leader Guide with learning vignettes of real-life situations on 'how-not-to' and 'how-to' handle any customer. Approximately 45 minutes. Click here to view samples
• Participant Manual - An easy to follow/easy to read 134 page manual for Participants. Each book contains key concepts about the Loyal for Life program along with though provoking quotes and interactive exercises. Click here to view samples
• Customer Service Performance Standard - A valuable four page evaluation sheet to monitor employee improvement. Click here to view samples
• Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key Loyal for Life topics as an easy daily reminder for Leaders and Participants. Click here to view samples
• Certificate of Accomplishment - Each Participant will receive a color certificate with their name on it upon completion. Click here to view samples

The Loyal for Life Package is available:

• For 1 to 10,000+ participants
• In several languages including English, Spanish, and can also be translated into other languages
• Can be personalized for your organization

When a customer problem occurs, it's how you respond or recover that saves a customer experience. That's what the concept of service recovery is all about.

Loyal-for-Life thinking will help your employees:

• Skillfully handle upset and angry customers
• Master service recovery
• Improve their customer service skills
• Learn how to use empowerment
• Know how to keep customers loyal for life
• Identify problems and solve them quickly

The four steps to Loyal-for-Life are:

1. Act quickly
2. Take responsibility
3. Be empowered
4. Compensate the customer

Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.

Delivery

Loyal for Life is a video-based program. Designed to be implemented in one session of three to four hours, the content focuses on service recovery and empowerment. The success of this program is based on participation, asking employees to interact with each other and the facilitator to ensure a complete understanding of this contemporary program.

This is one of Service Quality Institute's most modern programs, moving customers from retention to loyalty. Put the latest technology in customer service to work for your company. Call one of our specialists today for complete details.

Certification

A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.

100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!