Who Should Attend

Leaders, managers and supervisors who want to master the skills critical to nurturing a service culture. Service champions who want to improve their coaching and reinforcement skills.

Purpose of the Workshop

• Equips team leaders with the skills needed to establish purpose and direction.
• Builds passion and commitment.
• Teaches how to focus and energize their teams.
• Establishes clearer standards for quality and customer service.
• Builds strong commitment to meeting customer needs.
• Increases teamwork and collaboration toward shared service goals.
• Develops proven skills to problem solve and timely action on customer service issues.
• Learn techniques for continuous quality improvement in service delivery and teamwork.