A customer service book for Consumers and Businesses who want to learn how to get better service. Aimed at consumers, this book is sub-titled "A Practical Guide to Getting What You Paid For and More." Included is 24 compact, fast-paced easy to reach chapters. The Customer is Boss shows consumers who are frustrated and perturbed by the poor service they receive, how to prevent bad service and also how to alter service response to fit their needs. John Tschohl the customer service author of The Customer is Boss will help you understand why you want to hear from all customers.

For buyers in the U.S.A, USPS Media mail is reliable and provides the best shipping value.