Speed, Technology And Price Built Around Service The first book published on e-Service. Available in hard cover and for downloading on the Internet. E-Service is speed, technology and price built around service. Geographic boundaries are eliminated and business transactions are faster and more efficient than ever. It's eat or be eaten. Traffic on the Internet continues to double every 100 days. Business-to business e-commerce, which currently accounts for some $109 billion in revenue, is expected to jump to $1.3 trillion in the United States by 2003. Consumer online sales will grow from $8 billion in 1998 to $108 billion by 2003. No Company, no organization can afford to ignore the power of e-commerce. Intel Chairman Andy Grove speculates that "in five years, every company will be an Internet company or they won't be companies at all". "The Internet waits for no one, no company, no country, so if you don't keep up the pace you will be quickly overtaken", says John Chambers, CEO of Cisco Systems. Cisco is the worlds most valuable company. In China, 16 million people are using the Internet and that figure is doubling every six months. "People used to think you could only get rich with stocks or smuggling. Now with the Internet, they know they can get rich using their intelligence". Wang Zhidong, CEO Sina.com, China. As many as 150 million people thorough the world are planning to connect to the Internet during 2000 and 1 billion people worldwide will be using the Internet by 2005.

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