New 2009 Edition is available in Download format ONLY!

A customer service book for executives, managers and those in leadership positions. Soft cover edition, revised Fifth Edition. Published by Best Sellers Publishing, 2009. Reveals how to make exceptional customer service not merely a company slogan but a central focus of management strategy. Provides a complete action plan that includes tested techniques and solutions from the world's top service-driven firms. Available in English and Spanish.

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