This customer service book is ideal for every executive and professional that needs to master the skill of service recovery and empowerment. Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less. When you or your organization screw up how do you save the customer from defecting and get them to believe that you are the greatest business in the world.

For buyers in the U.S.A, USPS Media mail is reliable and provides the best shipping value.

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