Loyal for Life

How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!

This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life!

Customers don't necessarily want to fight, but their emotions may cause them to get angry or insult your employee at the point of contact. This is where service recovery comes into play--and where your employee can create a customer that is Loyal-for-Life!

  • Helps you develop world-class service
  • Defines service recovery
  • Teaches your employees to master empowerment
  • Identifies service recovery procedures
  • Saves time and money by avoiding the run-around

Employees forced into a confrontation with an upset customer face the most stressful part of their day. Loyal-for-Life enables that employee to quickly reduce or eliminate stressful situations. Master the advanced recovery skills taught in Loyal-for-Life!


 
loyal for life customer service brochure cover

FREE Loyal for Life Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Loyal for Life

Facilitator Package
$899.00
Participant Package
$17.00
Introductory Start-Up Special
$999.00
One Day In-House Seminar (per person)
$75.00
One Day Train-the-Trainer Seminar (per person)
$1,500.00


Free DVD Preview

Feelings includes professionally recorded videos that illustrate everyday experiences. Participant Workbooks, Leader Guides and materials are designed to be user-friendly and attractively packaged.

Spanish DVD Preview
English DVD Preview
 

Available Products

Facilitator Package

A user-friendly 134 page Leader Guide and a video for a leader (facilitator) to train a group of participants.

Participant Package

An easy-to-read 96 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-up Special Package for 25 Participants

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guide, a DVD, and 25 Participant Packages.

One Day In House Seminar

A Certified Trainer will present the Loyal for Life material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar

A Certified Trainer will teach the Loyal for Life material to a person within your organization for that person to train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables

Participant Book

exceptional customer service participant book

Leader Guide

loyal for life leader guide

Certificate of Completionloyal for life certificate of completion

Technique Card

Exceptional Customer Service

Exceptional Service gives your employees a cultural understanding of the concept of superior service and positively changes their view of it. 

First three segments:  Participants learn the philosophy of exceptional service.

  • Introduction: Concept of total customer service and the role their team plays.
  • Customer expectation:  How personnel impact the service experience.
  • Everyone's important:  Importance of pride and professionalism of the people.

Next seven segments: Participants learn specific skills and techniques to deliver quality service.

  • Customer care: Role-playing to learn about establishing trust and empathy, and how to question, understand and provide effective solutions.
  • Communicating quality:   Learn about verbal and non-verbal communication for first impressions.
  • Value-added service:  Offering memorable service.
  • Problem solving:  Learn why customers complain and how to deal with and avoid dissatisfaction.
  • Service recovery:  Regaining customers' goodwill after a service problem has occurred-often a result of failure to deliver acceptable service.  Mistakes do happen-but switching to "service recovery" mode, taking positive steps to undo the damage, can restore the customer's faith and loyalty.
  • Speed:   Doing it fast, doing it right and doing it now.
  • Conclusion:  Exercises and post-assessment