Leading Empowered Teams

Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience.

An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force: leading empowered teams through customer service

  • Set and maintain service standards
  • Provide feedback and reward systems
  • Create a work culture characterized by superior service
  • Build and maintain trust throughout the organization
  • Develop teamwork to increase productivity and revenue
  • Produce positive changes in the behavior of the participant's quality service team
  • Quick results are achieved through the application plans and on-the-job reference manual required for team leaders

Start empowering your workforce today with Leading Empowered Teams.

 

leading empowered teams customer service brochure

FREE Leading Empowered Teams Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every customer service program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Leading Empowered Teams

leading empowered teams customer service training program
Two Day In-House Customer Service Certification Seminar (per person)
$799.00
Two Day In-House Seminar (up to 30 participants)
$8,000.00
Four Day In-House Train-the-Trainer Customer Service Certification Seminar (per person)
$1,997.00
Facilitator Package
$500.00
Participant Package
$150.00

 

Available Products:

Two Day In-House Customer Service Certification Seminar

Service Quality Institute is the globally accepted standard of achievement among customer service professionals. This seminar is for executives, managers, leaders, supervisors and trainers who want to drive and nurture a service culture built around empowerment and teamwork. Learn how to improve your coaching and reinforcement skills and become Customer Service Certified.

Two Day In-House Seminar

A Service Quality Institute Certified Trainer will present the Leading Empowered Teams package to your group participants (this is not a certification seminar).

Four Day In-House Customer Service Certification Seminar

A Certified Trainer will teach the Leading Empowered Teams material to managers and supervisors within your organization for those managers to empower employees at your organization. Included are Participant Packages.

Participant Package

An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. Also included is a Certificate of Completion and Achieving Excellence Through Customer Service Book.

 

Client Testimonials


affiliated foods logo"The Seminar was an eye opener to me, my Senior Management, and the District Managers on how Customer Service, if well implemented, is a powerful concept to business success of any kind. We shall continuously leverage on Customer Service to make Tanzania Revenue Authority a modern tax administration"

Harry M. Kitillya
COMMISSIONER GENERAL
Tanzania Revenue Authority

Click Here for more examples of what our customers have said about Leading Empowered Teams.

Preview Deliverables

Participant Book

leading empowered teams program participant manual

Leader Guide

leading empowered teams customer service program leader guide

Certificate of Completion

certificate of completion

Achieving Excellence Through Customer Service Book

achieving excellence through customer service by John Tschohl

Each Participant Receives...

  • An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises.
  • A color certificate with their name on it upon completion of the Leading Empowered Teams program.
  • Achieving Excellence Through Customer Service book by John Tschohl. A customer service book for executives, managers and those in leadership positions.

Packages are Available...

  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Leading Empowered Teams can also be translated into other languages.
  • Can be personalized for your organization.