Feelings Retail Service

Our most popular program just recieved its 8th update!

FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

  • Changes attitudes and behaviors
  • Teaches the art of customer service
  • Builds employee morale and teamwork
  • Improves skills for dealing with customers
  • Increases employee's self-worth
  • Improves communications and cooperation with other employees
  • KEEP CUSTOMERS
  • IMPROVE REVENUE

FEELINGS Retail Service is designed to be fun, stimulating, and entertaining for the employees!

About Feelings Retail Service

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs. Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management.

Feelings - Customer Service brochure cover

FREE Feelings Retail Service Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Feelings Retail Service

Feelings - Customer Service training materials
Facilitator Package
$999.00
Participant Package
$20.00
Start-Up Special Package for 25 Participants
$1499.00
One Day In-House Seminar (per person, minimum 20)
$125.00
One Day Train-the-Trainer Seminar (per person)
$1500.00


Free DVD Preview

Feelings includes professionally recorded videos that illustrate everyday experiences. Participant Workbooks, Leader Guides and materials are designed to be user-friendly and attractively packaged.

Spanish DVD Preview
English DVD Preview
 

Available Products

Facilitator Package

A user-friendly 140 page Leader Guide and a set of three videos for a leader (facilitator) to train a group of participants.

Participant Package

An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Introductory Start-Up Package

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages.

In-House Seminar

A Certified Trainer will present the Feelings Retail Service material to your group! Included in the seminar are Participant Packages.

Train-the-Trainer Seminar

A Certified Trainer will teach the Feelings Retail Service material to a person within your organization so that that person can lead training at your organization. Included are Participant Packages.

 

Preview Feelings Retail Service Deliverables

Participant Book

Customer Service Participant Book Cover

Leader Guide

Customer Service Leader Guide Cover

Certificate of Accomplishment

Customer Service Certificate of Accomplishment

Technique Card

technique card

A Superior Training System

Superior Training Systems Must Contain Certain Elements of the following:

  • FEELINGS is designed to be very FUN and ENTERTAINING in order to hold each participant's attention and interest in the program. Employees enjoy participating and want to come back for the next session.
  • FEELINGS is designed to focus on BASICS and FUNDAMENTALS. Front-line employees do not have the experience and expertise found in upper management.
  • FEELINGS includes professionally recorded videos that illustrate every day experiences. Participant Workbooks, Leader's Guides and materials are designed to be user-friendly and attractively packaged, encouraging participants to work together in the process. Music and humor add to the materials' emotional impact.
  • EXPERIENTAL LEARNING allows for group participation and interaction, which is the most effective way of learning skills and changing behavior.