Exceptional Service Training Program

For customers, service begins the moment they come into contact with you - and they make a decision in a few seconds on whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service customer service training program sharpens an employee's customer service skills to consistently provide the ultimate customer experience.

To deliver exceptional customer service means the following:

  • Go above and beyond the customer's expectations.
  • Offer extraordinary and superior service where you go that extra mile to excel.
  • WOW the customer with your attention, actions, and words.

This training program is built around the concept that all employees must work together as a team to deliver Exceptional Service.


 
exceptional customer service training program brochure

FREE Exceptional Service Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee on all customer service programs

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Exceptional Service

exceptional customer service training program
Facilitator Package
$699.00
Participant Package
$15.00
Introductory Start-Up Special
$999.00
One Day In-House Seminar (per person)
$75.00
One Day Train-the-Trainer Seminar
$1,500.00


Free DVD Preview

Feelings includes professionally recorded videos that illustrate everyday experiences. Participant Workbooks, Leader Guides and materials are designed to be user-friendly and attractively packaged.

Spanish DVD Preview
English DVD Preview
 

Available Products

Facilitator Package

A user-friendly 80 page Leader Guide and one video for a leader (facilitator) to train a group of participants.

Participant Package

An easy-to-read 40 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-up Special Package for 25 Participants

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guides, 3 DVDs, and 25 Participant Packages.

One Day In House Seminar

A Certified Trainer will present the Exceptional Service material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar

A Certified Trainer will teach the Exceptional Service material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables

Participant Book

exceptional customer service participant book

Leader Guide

exceptional customer service leader guide

Certificate of Completionexceptional customer service certificate

Technique Card

exceptional customer service technique card

Exceptional Customer Service

Exceptional Service gives your employees a cultural understanding of the concept of superior service and positively changes their view of it. 

First three segments:  Participants learn the philosophy of exceptional service.

  • Introduction: Concept of total customer service and the role their team plays.
  • Customer expectation:  How personnel impact the service experience.
  • Everyone's important:  Importance of pride and professionalism of the people.

Next seven segments: Participants learn specific skills and techniques to deliver quality service.

  • Customer care: Role-playing to learn about establishing trust and empathy, and how to question, understand and provide effective solutions.
  • Communicating quality:   Learn about verbal and non-verbal communication for first impressions.
  • Value-added service:  Offering memorable service.
  • Problem solving:  Learn why customers complain and how to deal with and avoid dissatisfaction.
  • Service recovery:  Regaining customers' goodwill after a service problem has occurred-often a result of failure to deliver acceptable service.  Mistakes do happen-but switching to "service recovery" mode, taking positive steps to undo the damage, can restore the customer's faith and loyalty.
  • Speed:   Doing it fast, doing it right and doing it now.
  • Conclusion:  Exercises and post-assessment