The Essence of Caring

The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients are receiving good care in a hospitable manner with individualized service.

Specifically, The Essence of Caring will do the following:

  • Enable employees to accomplish more with fewer resources while maintaining quality of work and client loyally.
  • Reduce customer complaints and staff turnover.
  • Lessen the risk of client litigation through enhanced staff interpersonal skills.
  • Build patient loyalty and positive word of mouth advertising.
  • Support continuous quality improvement initiatives.
  • Create pride in routine performance.
  • Encourage and support employee teamwork.
  • Improve attitude, morale and communication skills.
  • Reinforce your customer service philosophy.
  • Empower staff to deal more effectively with patient problems.

The goal of The Essence of Caring is to improve service to internal and external customers - clients, their families, the medical and non-medical staff, and each other!


 
the essence of caring training program brochure

FREE Essence of Caring Brochure

Click Here to Download the English Brochure

Spanish Brochure coming soon!

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100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase The Essence of Caring

essence of caring customer service training program for hospitals
Facilitator Package
$899.00
Participant Package
$19.00
Introductory Start-Up Special
$1,349.00
One Day In-House Seminar (per person)
$125.00
One Day Train-the-Trainer Seminar
$1,500.00


Free DVD Preview

 

Spanish DVD Preview
English DVD Preview
 

Available Products

Facilitator Package

A Leader Guide is a user-friendly 120 page guidebook that enables ANYONE to lead a group on Loyal for Life. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

Participant Package

An easy to follow/easy to read 129 page manual for Participants. Each book contains key concepts about the Loyal for Life program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Introductory Start-up Special Package for 25 Participants

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guides, 3 DVDs, and 25 Participant Packages.

One Day In House Seminar

A Certified Trainer will present the Essence of Caring material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar

A Certified Trainer will teach the Essence of Caring material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables

Participant Book

exceptional customer service participant book

Leader Guide

exceptional customer service leader guide

Certificate of Completionexceptional customer service certificate

Technique Card

technique card

The Essence of Caring Technology

  • The program is driven by 60 minutes of video delivered in three sessions of up to two hours each. The video provides positive and negative examples to enable participants to identify and learn.
  • The user-friendly Leader Guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm and their true belief in the importance of quality service.
  • A participant book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances the learning experience and reduces the amount of time participants and facilitators are away from their normal duties by as much as sixteen hours.