New! Empowerment: A Way of Life


empowerment a way of life customer service training program Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.

Empowerment is a way of life that you will love.”

  1. Managers, employees and the organization will benefit in so many ways when empowerment is part of your business culture.
  2. Empowerment improves an employee’s job performance and makes
    you an asset to your organization.
  3. Forces managers to notice the employee’s excellent service,
    advancing your career with raises and promotions.
  4. Makes the employee feel important and valued–and an integral part
    of the company’s success.

Empowerment: A Way of Life is a program that is easy to implement and benefits everyone. The tips and techniques can be used every day, at work, at home, and in the community. Everyone– new and experienced personnel–should participate in order to explore in constructive group discussion how each person can use empowerment to the company’s long-term advantage.


 
empowerment a way of life customer service training program brochure

FREE Empowerment: A Way of Life Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

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100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Empowerment: A Way of Life


empowerment a way of life customer service training program book cover
Facilitator Package
$999.00
Participant Package
$19.00
Start-Up Special Package for 25 Participants Monthly Special! On Sale Now!!
$999.00
One Day In-House Seminar (per person, minimum 20)
$125.00
One Day Train-the-Trainer Seminar (per person)
$1500.00

 

 

Available Products


Facilitator Package

A user-friendly 170 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants.

Participant Package

An easy-to-read 95 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-up Special Package for 25 Participants

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages

One Day In House Seminar

A Certified Trainer will present the Empowerment: A Way of Life material to your group! Included in the seminar are Participant Packages.

One Day Train-the-Trainer Seminar

A Certified Trainer will teach the Empowerment: A Way of Life material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables


Participant Book

empowerment participant book

Leader Guide

empowerment leader guide

Certificate of Completionempowerment certificate

Technique Card

empowerment technique card

Technology


Every location receives two DVD’s (approximately 45 minutes for entire program), each containing a series of skits that demonstrate the principles of Empowerment: A Way of Life and general group discussions and experiential learning.

Empowerment: A Way of Life includes professionally recorded videos that illustrate every day experiences. Participant Workbooks, Leader's Guides and materials are designed to be user-friendly and attractively packaged.

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Empowerment: A Way of Life is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Employee empowerment must be the priority every time a customer has an issue with a product, service, or policy.