John Tschohl's Customer Service Books are written in 11 languages and represented in 40 countries. In 1979, long before quality and customer service became a hot topic, Tschohl developed the world's first customer service training program, which was designed to help organizations provide superior customer service.
He has written and published six books on customer service. These books are an excellent way to introduce yourself to the topics of customer service, customer service training, service strategy, service excellence, and empowerment.
“Nobody in the world can acquire all the wisdom and experience to ensure efficiency and success in the chosen field. However, the winner is the one who not only uses his own experience but constantly and persistently learns from the experience of others... [John] teaches this to the interested reader."