The Customer is Boss by John Tschohl
Author: John Tschohl
ISBN: 0-9826369-0-3
Price: $19.95 US
Customer service is becoming more important than products and prices. The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem. It lists specific steps to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. Proven strategies will help consumers obtain the good customer service they deserve, while helping to secure a higher level of customer service for all.
