"Immediately after the first session, there were obvious changes in my staff, both in the way they deal with customers, and in communication with co-workers and supervisors."

- Luis Abadia, Parts Manager, Guatemala, Central America

Our Guarantee

GuaranteeOur customer service strategy is guaranteed. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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Buck-A-Day "BAD" Campaign

The BAD Campaign is a 30-day communications campaign that asks employees to focus on cost reduction from the ground up.

Our objective at Service Quality Institute is to find a way for your employees to reduce costs by at least a dollar a day. The BAD campaign fosters an environment that is more receptive to change and improvement and, thereby, cutting costs. 


Our cost reduction customer service training campaign boosts employee morale and increases productivity across the board, all while lowering expenses to the tune of millions of dollars in annual savings! If you did not think this was possible before, let us tell you, it is!

Our BAD campaign has been successfully implemented at over 2,000 organizations of many kinds, from hospitals to insurance companies and manufacturers. Despite their different needs, they have all completed the training with the same result, enormous savings.