Approaching customer service once every five years with a brand-new system, and hoping that this is the system that finally sticks, isn't the answer. A customer service culture is an essential business investment. There is a direct connection between customer service quality - or lack of quality - and money made or lost.
Service Quality Institute's customer service training focuses on our proven methods of customer service improvement. The 5 Tenets of Customer Service create a customer service culture that will sustain and grow your business, and not simply allow people to return to their same old ways.