SQI Newsletter


Our Free monthly newsletter will provide you with customer service strategy tips, exclusive coupons, the latest news on customer service, and free advice on how to improve your customer service culture. Subscribe today.

Customer Service "Starter Kit"

video_libraryOur powerful video-based training system improves the entire workforce of your company with group interaction, without the need to hire a trainer or facilitator.

It is the essential first step to an improved customer service culture within your company.


Companies Miss The Mark
Forrester reports that only 8% of customers are extremely satisfied with the service companies give them. There's a huge disconnect between companies self-perception, and the reality facing customers. 
Where Do You Stand?

Our Guarantee

GuaranteeOur customer service strategy is guaranteed. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Customer Service Training Builds A Culture of Satisfying Customers

Approaching customer service training once every five years with a brand-new system, and hoping that this is the system that finally sticks, isn't the answer. A culture of customer service is an essential business investment. There is a direct connection between customer service quality - or lack of quality - and money made or lost.

Service Quality Institute's customer service training focuses on our proven methods of customer service improvement. The 5 Tenets of Customer Service create a customer service culture that will sustain and grow your business, and not simply allow people to return to their same old ways.

3 Year Service Culture Plan


Creating a customer service culture requires a committment to progress, not a one-off solution. Building a 3 year service plan that involves dedicated customer service training will implement lasting change to your company's service culture. 

See the Plan