Customer Service Certification Seminars
The measure of a professional certification program is the value and recognition it bestows upon the individual who achieves it. Service Quality 
Institute's (CCSL), (CCST), and (CCSP) Certifications are the globally accepted standard of achievement among customer service professionals.
Certification provides an industry standard, a commitment to a level of expertise and knowledge that can be relied upon. Like a professional license, certification offers structured and dependable evidence of skills.
Join us in Minneapolis, Minnesota for our next Certification Seminar. Click for Hotel registration and Mall of America information (MOA is the largest shopping complex in the United States and only 5 miles from SQI and the Hotel).
Certification Tracks
Programs for Employees
SQI's Employee based programs focus on attitudes first, and then on skills. We believe that employees already have the skills necessary to provide exceptional service, but that their attitudes towards providing such service is lacking.
Feelings (Certification) - 1 Day Investment
Who Should Attend: Service professionals, leaders, and champions that want to develop and enhance their service skills and attitudes.
Upcoming Seminar Dates: Feb 20, 2012 or Sept 17, 2012
Details: Click Here for more information. (Click here for Spanish.)
Programs for Managers
SQI's management-based programs are designed to train managers, leaders, and supervisors to develop strategies that win and retain customers through providing exceptional quality service.
Leading Empowered Teams (Certification) - 2 Day Investment
Upcoming Seminar Dates: Feb 21 - 22, 2012 or Sept 18-19, 2012
Details: Click Here for more information. (Click here for Spanish.)
Certified Customer Service Leader (CCSL) - 3 Day Investment
Who Should Attend: Leaders, managers and supervisors who want to master the skills critical to nurturing a service culture. Service champions who want to improve their coaching and reinforcement skills.
Upcoming Seminar Dates: Feb 20 - 22, 2012 or Sept 17-19, 2012
Details: Click Here for more information.
Certified Customer Service Trainer (CCST) - 4 Day Investment
Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
Upcoming Seminar Dates: Feb 20 - 23, 2012 or Sept 17-20, 2012
Details: Click Here for more information.
Certified Customer Service Professional (CCSP)
Who Should Attend: For African Region contact Stronix Consults for more information.
Come and become internationally certified in customer service.
Come and learn the new trends in dealing with customers.
Come and learn how to make customers loyal for life.
