Service Quality Institute provides leading-edge, customer service training. Our training programs change attitudes and behaviors, teach customer service skills and improve employee morale and teamwork.
| Programs for Employees | Programs for Managers | For the Entire Organization |
 |
 |
 |
| Remember Me | Leading Empowered Teams | BAD Campaign |
 |
Remember Me |
| A new program designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. Recognition matters. Your name is your identity. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for–generating an immediate positive reaction that affects the relationship. | |
| Program for Employees (click here) | |
 |
FEELINGS “Quality Service…First Time, Every Time” |
| In development longer than any other customer service program in the world. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees. | |
| Program for Employees (click here) | |
 |
Feelings Retail Service |
| FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees. | |
| Program for Employees (click here) | |
 |
SPEED - Do it Fast, Do it Now, and Do it Right! |
|
Dramatically shortening the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right! Alter your employees' mindset, eliminate barriers, and empower them to act quickly, and review restricting policies and systems. |
|
| Program for Employees (click here) | |
 |
Exceptional Service - Above and Beyond Customer Expectations! |
|
For customers, service begins the moment they come into contact with you-and they make a decision in a few seconds whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience. |
|
| Program for Employees (click here) | |
 |
Loyal for Life - Service Recovery Training Program |
|
How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less! This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization. |
|
| Program for Employees (click here) | |
| |
Leading Empowered Teams - A Manager's Guide to Exceptional Service |
| Why good isn't good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of sevice excellence within their own control and how to take action to get better business results. Managers learn to empower their team. | |
| Program for Managers (click here) | |
 |
Attaining Excellence |
| A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. And the content has been developed using 29 years of research on customer service and feedback by training professionals in industry and government. | |
| Program for Managers (click here) | |
| |
Attaining Excellence for Local Government |
| A program specifically designed for local government. Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce. | |
| Program for Managers (click here) | |
 |
Buck-A-Day Campaign "BAD" - A Cost Reduction Campaign |
|
During these tough economic times, what if each of your employees save a Buck-A-Day!?!? Successfully run at over 3,000 organizations ranging from hospitals to banks, insurance companies to manufacturers. These companies have literally saved millions of dollars internally! |
|
| Program for the Entire Organization (click here) | |
 |
GOOD Campaign - Improve Customer Satisfaction |
|
The Good Idea Campaign focuses on quality and customer satisfaction. It is a 30 day special event that encourages everyone to seek out improvement opportunities, find ways to eliminate recurring problems, and have a positive impact on customer satisfaction. This is a program your entire organization will enjoy by benefiting from positive encouragement. |
|
| Program for the Entire Organization (click here) | |
 |
Five Star Service for the Hospitality Industry |
| The objective of Five Star Service is to improve guest satisfaction while increasing employee morale and develop the coaching skills of managers and supervisors for both the "front" and "heart" of the "house" personnel. | |
|
Program for Employees (click here) |
|
 |
The Essence of Caring for Clinics, HMOs, and Manage Care |
| The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients are receiving good care in a hospitable manner with individualized service. The goal is to improve service to internal and external customers - clients, their families, the medical and non-medical staff, and each other! | |
| Program for Employees (click here) | |
 |
The Spirit of Excellence - Healthcare for Hospitals |
|
Providing quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed. That's why responsible health care providers know how to provide this information competently, accurately and compassionately. |
|
| Program for Employees (click here) | |
 |
Connections - The Perfect Program for Higher Education |
| In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. This program provides the most comprehensive customer service training, designed specifically for colleges and universities. |
|
| Program for Employees (click here) | |
 |
Service First Video Library |
|
The customer service video library, is a powerful video-based training system founded on group interaction and designed to train entire workforces on the art of exceptional service. Helping employees become the best they can be! |
|
| Program for Employees (click here) | |
