Service First Video Library
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| Product | Price: |
| Service First Video Library | Price: $1,497.00 |
| Service First Video Library (9 Installments) | Price: $199.00 |
| Service First Video Library - United Kingdom | Price: £999 - Free Shipping! |
| Order Now and Receive a Free Achieving Excellence Book! |
| Click here for Spanish Marketing Video | 12 Video Sessions - Teach your entire workforce the art of customer service with a video each week or each month! Each video is about 15 minutes. ( click here to preview all 12 session!) |
| Facilitator Manual - A comprehensive resource filled with instruction guides, exercises, insights and expertise that guarantees success beyond expectation . | |
| PowerPoint Sessions - An easy-to-follow presentation for added visual impact and to enhance learning. | |
| Discussion Guides - 2 pages per video to help promote group participation through active involvement and guided discussion. | |
| Answer Keys - Answers to specific questions addressed in each section. | |
| Certificate of Accomplishment - Printable for each participant upon completion of program. | |
Hundreds of Concepts found in this Video Library! Here are some examples of what you will be able to teach your employees:
- The 5 principles to deliver outstanding customer service.
- How to keep employees motivated all the time.
- How to think and act using common sense.
- How to turn problems and complaints into opportunities to win a customer for life.
- 6 steps to calm down an irate customer.
- 4 techniques to discover your customers needs and expectations.
- 9 magic 'tricks' to provide great service through the phone, voice mail, fax and e-mail.
- 5 steps to effectively use empowerment skills to over-satisfy a customer.
- 4 skills to skyrocket performance by developing teamwork.
- 6 rules to exceed customer expectations in every contact, always.
- 4 tips to communicate quality over the phone and through voice-mail.
- 7 immutable rules to 'act with class' and communicate a high image of your company.
- The 3 fundamental steps to solve both simple and complex problems.
- 2 elements you must include to deliver value-added service.
- The 5 steps of active listening.
- 3 universal principles to perform service recovery when a mistake is made.
- 5 attributes to excel in your job.
- 3 ways of using positive communication to create a more delightful job environment.
- How to handle complaints masterfully to avoid losing customers.
- The secret to make your customers come back and actively refer new prospects.
- How to use body language to create good impression on others.
- How to increase sales by practicing active selling of your products and services, even if they are not in a sales position.
- How to know when and when not to make promises to customers.
- How to keep employees motivated all the time.
- How to think and act using common sense.
- How to turn problems and complaints into opportunities to win a customer for life.
100% Money-Back, LIFETIME Guarantee ! Train your entire workforce. If you are not completely satisfied with the Service First Video Library, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!
| Product | Company | Price: | More Info |
| Service First Video Library | SQI | Price: $1,497.00 |  |
| Service First Video Library - UK | SQI | Price: $1,632.00 | |
| Service First Video Library (9 Installments) | SQI | Price: $199.00 | |