For Service Recovery

Who is the Most Customer Driven Firm in the World?

The Power of a Service Guarantee.

Every year I share results from Northeast Delta Dental. They provide dental insurance in Vermont, Maine and New Hampshire, three small U.S. states with a population of 600,412, 1, 292,816 and 1,330, 600 respectively for a total population of 3, 223,828

Who Will Uber & Lyft Put Out of Business

How hitchin' a ride with these guys may just put taxis out of business. 

What is Financial Impact of Online Hotel Reviews?

      The Wall Street Journal, on November 19th, had a valuable article on the financial impact of Online Hotel Reviews. 

Mayo Clinic The Most Customer-Driven Health Care Facility in the World

Discover Why the Mayo CLininc has the best customer-driven Healthcare facility in the world. 

Customer Service Hell ls Spelled...IVR!

 What level of purgatory is your customer service in? Escape the heat with these tips...

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?