For Empowering Your Employees

If You Want an Employee to Make an Empowered Decision, It Takes 2 Miracles at One Time.

The most difficult skill to get almost any employees to use is Empowerment. Trying to get an employee to make a fast, empowered, decision in favor of a customer takes two miracles at one time. Regardless of how committed the CEO is, it is almost impossible to get your employees to spend even $5 without asking their supervisor or manager for permission.

Customer Service Hell ls Spelled...IVR!

 What level of purgatory is your customer service in? Escape the heat with these tips...

Empowerment and Speed in Moscow and Nicaragua

Dear John! I have heard a lot of you as a guru. Your business books are my favorite! Your lecture was brilliant and very useful! Your recommendation will help us to keep leading positions of our company! Thank  you  very much!!  Hope to see you  again!

 

The Truth About Developing Employees - A Waste of Money and Time?

How to tell if your current employees are worth developing.  

How to Increase the Value of Your Company by 25%

If you focus on your competition, you will constantly be playing catch-up. While you and your competitors are busy fighting over fractions of a market-share point, someone else will come in and completely change the game.

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?