Exceptional Customer Experiences

How to Pi** Off Your Customers

First let me clarify the value of quality service. I believe that great service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future.

The Truth About Developing Employees - A Waste of Money and Time?

How to tell if your current employees are worth developing.  

How Do You Create a Service Culture?

How Disney truly does have a Magical Kingdom when it comes to customer service.

Why Customer Satisfaction Surveys Backfire

Thinking about doing some customer service surveys? Read this before you do.

Customer Service Strategy in Healthcare

There's so much money available for health care. The customer service tends to be weak. There's so many different options and competitors that you have in your industry. You could be a hospital. You could be a clinic. It could be a nursing home. You could be a cosmetic surgeon. The question is, how good is the customer service? There's 4, 5 things I'm going to discuss very shortly that I think you should take a look at that we help organizations with.

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?