First let me clarify the value of quality service. I believe that great service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future.
How to tell if your current employees are worth developing.
How Disney truly does have a Magical Kingdom when it comes to customer service.
Thinking about doing some customer service surveys? Read this before you do.
There's so much money available for health care. The customer service tends to be weak. There's so many different options and competitors that you have in your industry. You could be a hospital. You could be a clinic. It could be a nursing home. You could be a cosmetic surgeon. The question is, how good is the customer service? There's 4, 5 things I'm going to discuss very shortly that I think you should take a look at that we help organizations with.
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