Exceptional Customer Experiences

The Truth About Developing Employees - A Waste of Money and Time?

How to tell if your current employees are worth developing.  

How Do You Create a Service Culture?

How Disney truly does have a Magical Kingdom when it comes to customer service.

Why Customer Satisfaction Surveys Backfire

Thinking about doing some customer service surveys? Read this before you do.

Customer Service Strategy in Healthcare

There's so much money available for health care. The customer service tends to be weak. There's so many different options and competitors that you have in your industry. You could be a hospital. You could be a clinic. It could be a nursing home. You could be a cosmetic surgeon. The question is, how good is the customer service? There's 4, 5 things I'm going to discuss very shortly that I think you should take a look at that we help organizations with.

Customer Service Recovery Step 3

The third element of service recovery is we have to be empowered. That means every single person has to be able to make a very fast decision on the spot. They have to be able to bend the rules to take care of a customer, to make a customer over-happy. The last thing we want is an employee to say, "Mr. Customer, Mr. Tschohl, Miss Gonzales, we have rules, we have policies and we have procedures, and there's nothing I can do about it." 

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?