I have been talking and writing about customer service longer than anyone else in the world, letting both large and small companies know that it’s fiercely competitive out there and the only way to compete and win is with superior customer service. It will help you retain customers, build market share and improve worker performance. I, for one, am relentless in this. I work on it daily
Most firms feel their customer service is good. The question is does that provide customer loyalty and more sales. Is Good Service enough?
Providing outstanding customer service at the right price is the “Golden Rule” of most companies. It’s worth remembering that we all experience customer service every day. Customer service is a critical piece of your business, and you should fine-tune it as much as you can. Here are some well-known facts on customer service ….
Fact: 90% of companies say they deliver superior customer service and only 8% of people think these same companies deliver superior customer service. Which goes to show, you shouldn’t be guessing when it comes to evaluating your customer service.
Think you don’t have to worry? Guess again!
If you are interested in creating a service culture please contact your SQI channel partner or SQI. We have a 3 year buffet plan of learning where you get 2-3 new programs a year for a very small amount of money per person. You save about 50%. View this link if interested.
If you want to give Christmas or New Year gifts that have value I suggest you give one of my books away to your employees, family or friends
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