Attaining Excellence for Local Government

attaining excellence training programUsed by Government Agencies Throughout the World!

A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. The private sector has long recognized the importance of quality customer service. Businesses invest in training to insure standards are understood; to help employees gain necessary people skills; and to insure supervisors coach their service teams. Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.

This system has three parts:

  1. To increase understanding of the five elements of quality customer service delivery.
  2. To sharpen coaching skills for continual improvement and celebration of success.
  3. To spark new strategies for enhancing the service level in their area of responsibility.

New skills, behaviors and attitudes quickly fade unless the worker's supervisor or manager reinforces them!


 
attaining excellence training program brochure

FREE Attaining Excellence for Local Government Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee on all customer service programs

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Attaining Excellence for Local Government

attaining excellence training program
Facilitator Package
$500.00
Participant Package
$60.00
One Day In-House Seminar (per person, minimum 20)
$150.00

 

 

Available Products

Facilitator Package

An easy to follow/easy to read 96 page Employee Training Leader Guide for 12 modules that enables ANYONE to lead a group on Attaining Excellence for Local Government. Each book contains key concepts about the Attaining Excellence for Local Government program along with though provoking quotes and interactive exercises. We make being a leader SIMPLE!

Participant Package

An easy to follow/easy to read 40 page manual that contains key concepts about the Attaining Excellence for Local Government program along with thought provoking quotes and interactive exercises.

One Day In-House Seminar

A one-day workshop which focuses on increasing the understanding of customer service elements, sharpening coaching skills for continual improvements and sparks new strategies for enhancing the service level. A Service Quality Instistute Certified Trainer will present the Lead the Leaders package to your group!

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables

Participant Book

attaining excellence participant book

Leader Guide

attaining excellence leader guide

Certificate of Completionattaining excellence certificate

Technique Card

attaining excellence technique card

Recognition of Quality Service

Positive reinforcement has always been more effective then negative sanctions in changing behavior. Attaining Excellence for Local Government honors participants with a “Certificate of Accomplishment” for the classroom component. Supervisors may award a striking bronze “Commitment to Excellence” cloisonné pin when they catch workers providing exceptional quality service. Recognition completes the customer service improvement cycle.