Attaining Excellence

attaining excellence training programAttaining Excellence achieves results because it is more than a one-shot training event!

A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. And the content has been developed using 29 years of research on customer service and feedback by training professionals in industry and government.

This system has three parts:

  1. Active learning by managers.
  2. Coaching and evaluation by supervisors .
  3. Recognizing quality service performance on-the-job.

New skills, behaviors and attitudes quickly fade unless the worker's supervisor or manager reinforces them!


 
attaining excellence training program brochure

FREE Attaining Excellence Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

money back guarantee on all customer service programs

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Purchase Attaining Excellence

attaining excellence training program
Facilitator Package
$500.00
Participant Package
$60.00
One Day In-House Seminar (per person, minimum 20)
$150.00

 

 

Available Products

Facilitator Package

A user-friendly 96 page Employee Training Leader Guide for 12 modules that enables ANYONE to lead a group on Attaining Excellence, a CD-ROM that consists of a color Powerpoint presentation and hard copies for overhead transparencies for all 24 modules that are used in conjuction with the Leader Guide of real-life situations on 'how-not-to' and 'how-to' handle any customer.

Participant Package

An easy-to-read, yet comprehensive, 40 page Participant Manual containing key concepts about the Attaining Excellence program along with thought provoking quotes and interactive exercises. Also included is a Customer Service Performance Standard, Quality Technique Card, and a Certificate of Accomplishment.

One Day In-House Seminar

A one-day workshop which focuses on increasing the understanding of customer service elements, sharpening coaching skills for continual improvements and sparks new strategies for enhancing the service level. A Service Quality Instistute Certified Trainer will present the Lead the Leaders package to your group!

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

Preview Deliverables

Participant Book

attaining excellence participant book

Leader Guide

attaining excellence leader guide

Certificate of Completionattaining excellence certificate

Technique Card

attaining excellence technique card

Learn More

Positive reinforcement has always been more effective than negative sanctions in changing behavior. Attaining Excellence honors participant learning with a "Certificate of Accomplishment" for the classroom component. Supervisors may award a striking bronze "Commitment to Excellence" cloisonné pin when they catch workers providing quality service. Recognition completes the customer service improvement cycle.

New skills, behaviors and attitudes quickly fade unless the worker's supervisor or manager reinforces them.
Supervisors are key to workforce development and quality customer service.

Attaining Excellence curriculum has three objectives:

1. To increase understanding of the five elements of quality customer service delivery.
2. To sharpen coaching skills for continual improvement and celebration of success.
3. To spark new strategies for enhancing the service level in their area of responsibility.

The Attaining Excellence system includes evaluation forms for use by supervisors to make quality service part of your ongoing performance reviews. They tie your performance reviews to the training, coaching, and quality standards -- all in the language of Attaining Excellence.