Service Quality Institute was founded in 1972 by John Tschohl, President, who has been called the "Guru of Customer Service" by USA Today, Time, and Entreprenuer magazines. Tschohl has been featured on Good Morning America, CNBC, PBS, and countless radio staions from every corner of the world. John's technology and books are written in 11 languages, represented in 40 countries, and 90% of Service Quality Institute's business is international. In 1979, long before quality and customer service became a hot topic, Tschohl developed the world's first customer service training program, Feelings, which was designed to help organizations provide superior customer service. Feelings has since been updated numerous times.

The company started with one program, three audio tapes, a user-friendly leader guide, and a 128 page participant book. Currently, Service Quality Institute has offices in over 40 Countries and our Customer Service Training Programs are available in 11 languages.

Competition is tougher than ever, price and feature are often easily matched, and customers are more demanding than ever before. The level of customer service continues to decline within many organizations. Almost all dollars are spent attracting new customers and virtually nothing is spent on customer retention. Superior Customer Service is the most cost effective way of growing your business fast and affordably.

Service Quality Institute offers 30 customers service training programs that businesses can pick and choose from to improve the quality of customer care. For businesses serious about creating a customer service culture and being the best, we encourage you to partner with Service Quality Institute to help deliver a high performance customer service driven work force.

Our customer service strategies will measurably increase performance in 16 areas. Maximum impact on quality service and customer retention demands that employees are continuously encouraged and motivated.

We have Customer Service Certification Seminars to help you advance within your organization and expand your resume. Certified Customer Service Leader (CCSL) is a 3 day certification and Certified Customer Service Trainer (CCST) is a 4 day certification that allows you to train your entire staff with Feelings and Leading Empowered Teams. (Click here to learn more.)

Take action today. Keep your customers and increase your market share. Invest in your most precious assets: your employees and your customers.