RUN, CONTROL AND DOMINATE CUSTOMER SERVICE WITH THE GLOBAL LEADER IN SERVICE

Questions and Answers about Becoming a Distributor, Consultant or Representative
with Service Quality Institute


Q.        How would you explain Service Quality Institute’s (SQI) concept?

A. Service Quality Institute (SQI) helps organizations keep customers, build market share and improve the performance of the entire work force so they develop a culture of delivering superior customer service.

 

Q.   What are the top nine reasons for becoming a Service Quality Institute (SQI) distributor, consultant or representative? 

       A.  The top nine reasons are:

  1. Really passionate about customer service.
  2. Love training and facilitating.
  3. Want to be an Entrepreneur and own your own business.
  4. Freedom to shape your own destiny.
  5. More time to spend with your family.
  6. An opportunity to positively affect the lives of others.
  7. An ongoing commitment to learning and improvement.
  8. Ability to help top executives improve performance of their total work force.
  9. Want to leverage Service Quality Institute’s brand in your market.


Q.        What are the key advantages that a distributor, consultant or representative enjoys?

            A.        The seven key advantages are:

    1. The ability to represent SQI, the global leader in customer service.
    2. Training on how to sell SQI’s technology so you can quickly make sales and increase your income.
    3. On-going support to help you penetrate the marketplace.
    4. On-going new product development so you have the newest and hottest product enabling you to generate future resales with existing clients as well as fresh opportunities with new prospects.
    5. The credibility of SQI’s worldwide brand and client list to bolster your image in the marketplace.
    6. The opportunity to represent a global firm with 39 years of experience.
    7. The freedom to have your own business and earn unlimited income.

Q.        What is the difference between a distributor, consultant, and representative?

       A. The following:

Distributor Business

    1. Hires or recruits a sales force
    2. Hires trainers to conduct training
    3. Builds and manages a business
    4. Discounts are 40 percent
    5. Discounts on Customer Service Certification Seminars are 40 percent
    6. 10 percent override on consultant sales
    7. 20 percent override on representative sales
    8. $50,000 in annual sales expected
    9. Makes an investment of $10,000 for inventory and training.

Consultant Practice

    1. Focuses on personal sales
    2. Personally conducts the training
    3. Discounts are 30 percent
    4. Discounts on Customer Service Certification Seminars are 30 percent
    5. $15,000 in annual sales expected
    6. Makes an investment of $5,000 for inventory and training.

Representative

    1. Low risk investment for individual with limited capital and time
    2. Focuses on personal sales to smaller organizations
    3. Personally conducts the training
    4. Limited to marketing to organizations of 250 employees or less
    5. Discounts are 20 percent
    6. Discounts are 20 percent on Customer Service Certification Seminars
    7. Makes an investment of  $2,000 for inventory

 Q.     What is a representative?

A.   This is an individual who wants to start slowly and has limited capital for inventory.  It’s a low risk way to get started.

Q.        How do I make money, sell and implement your training programs?

            A.        There are four ways:

    1. Smaller organizations prefer someone, like you, to do all the training and facilitating.  Our facilitator material will help you to skillfully and professionally do the training. Your gross profit should be 80-90 percent.
    2. Larger organizations prefer to have you conduct a Train-the-Trainer Seminar (you should be able to charge $1,500-$2,000.  All profit is yours.) to train their staff to facilitate the technology internally in order to save money and then they buy the product from you.
    3. Some organizations only want to buy product.  They don’t want to invest in training fees and travel expenses.  Most of SQI’s product is very user-friendly so this is not a problem.  Just sell the product.
    4. Customer Service Certification Seminars where organizations can send individuals to an open seminar.  Gross profit should be 80-90 percent.  You must be certified first.

 Q.    Do I need to make an investment?

A. Yes.  Without inventory and marketing materials you don’t have a chance.  It’s impossible to build a business with no material to show or train with.

 Q.     What is the investment?  

  • Distributor:  You need $10,000.  This gives you $53,433 in product, at retail prices and enough material to successfully train your first 300 participants.  You should be able to charge $125 per person, which will create $37,500 in income.
  • Consultant:  You need $5,000.  This gives you $15,177 in product, at retail prices and enough material to successfully train your first 100 participants.  You should be able to charge $125 per person, which will create $12,500 in income.
  • Representative: You need an investment of $2,000 for two major programs to get started. This is a 20% discount on product.

Q.        Is financing with terms available for this investment? 

  • Distributor: Yes, you can. You can put $2,500 down and pay $2,500 every 30 days until paid.  No interest if payments are made on time.  SQI releases $2,500 of wholesale product as each payment is received.
  • Consultant:  Yes you can. You can put $1,250 down and pay $1,250 every 30 days until paid.  No interest if payments are made on time.  SQI releases $1,250 of wholesale product as each payment is received.
  • Representative: You must pay for the entire investment upfront. 

Q.    What type of training do I receive with my investment?

  • Distributors and Consultants receive 3 days of training in Minneapolis for free. A Representative makes an investment of $450.
  • Customer Service Certification seminars are available with discounted pricing.

1.  40% discount for Distributors.

2.  30% discount for Consultants.

3.  20% discount for Representatives.

Q.  Should I spend my time on training or selling?

A. You have to be able to sell concepts and ideas to CEO’s. You must sell strategy not training. If you spend all your time on training you will not make money. You must spend a portion of each week selling.

Q.  Why do I need to really invest money?  I am selling Consulting and Training.

A. We are selling product and strategy. Apple sells product but they sell the benefits. Our packaging is awesome. The quality is just like an Apple product. Very impressive.  Without the product you will not make any large sales. You MUST bring it with you on each sales presentation.

Q.  How do I create sustainable cash flow?

A. With our 3 year service culture plans (About 60% of revenue) we sell our products with a 50% discount to the client. You have payments each year for 3 years which creates incredible cash flow. Many organizations prefer a process with results rather than one shot programs. SQI provides unlimited product and you do all the facilitating for the management program and train-the-trainer seminars.