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Loyal for Life How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less! This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization. Customers don't necessarily want to fight, but their emotions may cause them to get angry, or insult your employee at the point of contact. This is where service recovery comes into play- and your employee can create a Loyal-for-Life customer. Help you develop world-class service Define service recovery Master empowerment Identify service recovery procedures Save time and money by avoiding the run-around Employees forced into a confrontation with an upset customer face the most stressful part of their day. Loyal-for-Life enables that employee to quickly reduce or eliminate stressful situations. Master the advanced recovery skills taught in Loyal-for-Life! Click for a Brochure or on a tab for more info: Purchase Samples Video Preview Click on a Package or Seminar to Purchase Facilitator Package - A user-friendly 134 page Leader Guide and a video for a leader (facilitator) to train a group of participants. Participant Package - An easy-to-read 96 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along. Introductory Start-up Special Package for 25 Participants - Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guide, a DVD, and 25 Participant Packages. One Day In House Seminar - A Certified Trainer will present the Loyal for Life material to your group! Included in the seminar are Participant Packages. One Day Train the Trainer Seminar - A Certified Trainer will teach the Loyal for Life material to a person within your organization for that person to train individuals at your organization. Included are Participant Packages. Package are available: For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more) In several languages including English, Spanish and can also be translated into other languages Can be personalized for your organization Empowerment Is the backbone of Loyal for Life Works best when it happens on the front-line Creates an enviroment of customer service that permeates the entire organization, reinforcing employee confidence, and building trust with the customer Empowerment means giving those employees that work with customers the: Authority to do whatever is needed to take care of a customer to the customer's satisfaction The ability to keep customers Loyal for Life The authority to break or bend rules to take unhappy customers from hell to heaven in 60 seconds or less However, when employees do not feel empowered to act on behalf of their customers because they are constrained by policy, service recovery does not happen. 100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

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Loyal for Life

How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!

This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization.

Customers don't necessarily want to fight, but their emotions may cause them to get angry, or insult your employee at the point of contact. This is where service recovery comes into play- and your employee can create a Loyal-for-Life customer.

Help you develop world-class service
Define service recovery
Master empowerment
Identify service recovery procedures
Save time and money by avoiding the run-around

Employees forced into a confrontation with an upset customer face the most stressful part of their day. Loyal-for-Life enables that employee to quickly reduce or eliminate stressful situations. Master the advanced recovery skills taught in Loyal-for-Life!

Click for a Brochure or on a tab for more info:

Loyal for Life Cover

Click on a Package or Seminar to Purchase

Loyal for Life Package Facilitator Package - A user-friendly 134 page Leader Guide and a video for a leader (facilitator) to train a group of participants.

Participant Package - An easy-to-read 96 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-up Special Package for 25 Participants - Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes Leader Guide, a DVD, and 25 Participant Packages.

One Day In House Seminar - A Certified Trainer will present the Loyal for Life material to your group! Included in the seminar are Participant Packages.

One Day Train the Trainer Seminar - A Certified Trainer will teach the Loyal for Life material to a person within your organization for that person to train individuals at your organization. Included are Participant Packages.

Package are available:

For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
In several languages including English, Spanish and can also be translated into other languages
Can be personalized for your organization

Empowerment

Is the backbone of Loyal for Life
Works best when it happens on the front-line
Creates an enviroment of customer service that permeates the entire organization, reinforcing employee confidence, and building trust with the customer

Empowerment means giving those employees that work with customers the:

Authority to do whatever is needed to take care of a customer to the customer's satisfaction
The ability to keep customers Loyal for Life
The authority to break or bend rules to take unhappy customers from hell to heaven in 60 seconds or less

However, when employees do not feel empowered to act on behalf of their customers because they are constrained by policy, service recovery does not happen.

100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!