This is a recommended three year plan designed to help your organization create a customer service culture. Phase sequence will be tailored to your environment. Every four to six months, the next Customer Service Program should be kicked off. We recommend 12 months between BAD and GOOD Idea Campaigns for maximum impact.
If money is a concern, start with the BAD cost reduction campaign and use some of the savings to fund the entire three year service culture plan. It's low risk and inexpensive.
We have pricing for a service culture plan that includes unlimited use of our training programs, all Train the Trainer sessions, all facilitation when needed, and a free John Tschohl Strategic Customer Service Seminar when 2500 or more are signed up. John Tschohl books Cashing In, Empowerment: A Way of Life, Achieving Excellence Through Customer Service, Loyal for Life, e-Service and The Customer is Boss, shipping, customization, and personalization fees are not included. The price starts at $217 per person each year for 3 years for 50-99 employees and goes down to $38 per person for 10,000 or more employees. There is no charge for employee turnover.