"Ever since we hired your company, the client retention has increased tremendously and i am receiving very positive feedback from our clients."

- Jose R. Mariategui, President, JLT Peru

SQI Newsletter


Our Free monthly newsletter will provide you with customer service strategy tips, exclusive coupons, the latest news on customer service, and free advice on how to improve your customer service culture. Subscribe today.

Empowerment Is A Way Of Life


Empowerment changes the way your employees treat their jobs, their customers, and each other. Start to build your service culture with this training program. Perfect for new and seasoned personel alike. 


3 Year Service Culture Plan

3 year planThis is a recommended three year plan designed to help your organization create a customer service culture. Phase sequence will be tailored to your environment. Every four to six months, the next Customer Service Program should be kicked off. We recommend 12 months between BAD and GOOD Idea Campaigns for maximum impact.

If money is a concern, start with the BAD cost reduction campaign and use some of the savings to fund the entire three year service culture plan. It's low risk and inexpensive.

We have pricing for a service culture plan that includes unlimited use of our training programs, all Train the Trainer sessions, all facilitation when needed, and a free John Tschohl Strategic Customer Service Seminar when 2500 or more are signed up. John Tschohl books Cashing InEmpowerment: A Way of LifeAchieving Excellence Through Customer ServiceLoyal for Lifee-Service and The Customer is Boss, shipping, customization, and personalization fees are not included. The price starts at $217 per person each year for 3 years for 50-99 employees and goes down to $38 per person for 10,000 or more employees. There is no charge for employee turnover.

 It is like a buffet. You can use any of our programs as much as you want, as fast as you want and in any order. Find out more at our store. visit the store

Service Culture Client Testimonials

Ethiopian Airlines Logo  Media Release

Dear John

Greetings from the Ethiopian Aviation Academy.  The news is great milestone for ET and SQI.

Thank you for the great support which goes beyond the duty of call!

Hope the partnership will continue and flourish in the future too…


-Samuel Assefa Zewde
Managing Director Ethiopian Aviation Academy
Ethiopian Airlines

Dear John and Murtaza;


I am very happy to learn that  ET has been chosen  for SQI  “Worldwide Leader in Customer Service”  award. It is indeed  exciting/encouraging.

Dear Ato Tewolde; Congratulations. Congratulations to us all.

With best regards;

-Solomon Debebe (Mr.)
Country General Manager, South Korea
Ethiopian Airlines

We are very much pleased to receive this Award Mr. John Tschohl!

Have a great day!


-Tadesse Tilahun Tadesse A/VP Customer Services 
Ethiopian Airlines, Headquarters, Bole International Airport

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