How Do You Create a Service Culture?

How Disney truly does have a Magical Kingdom when it comes to customer service.

How to Increase the Value of Your Company by 25%

If you focus on your competition, you will constantly be playing catch-up. While you and your competitors are busy fighting over fractions of a market-share point, someone else will come in and completely change the game.

There’s No Place Like Home….The Home Depot

How Home Depot is Changing the Face of the Customer Experience. See How...

Customer Service Strategy for Restaurants

Customer Service Recovery for Restaurants

You know, if there is an industry that seems to have more problems and more difficulties, its gotta be in the restaurant business. So when I talk about service recovery, I’m talking about when the customer perceives that you’ve done something wrong and they get irate, they get upset, they get really mad.

 

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?