What the Customer Experience Is and Isn't

Can you tell the difference between what customer service is and isn't? If not, find out how you can...

Born to be CEO

Are you Born to be a CEO? She was.

The Truth About Developing Employees - A Waste of Money and Time?

How to tell if your current employees are worth developing.  

How Do You Create a Service Culture?

How Disney truly does have a Magical Kingdom when it comes to customer service.

How to Increase the Value of Your Company by 25%

If you focus on your competition, you will constantly be playing catch-up. While you and your competitors are busy fighting over fractions of a market-share point, someone else will come in and completely change the game.

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?