Customer driven organizations understand first they are in customer service not in retail, banking, health care etc. Then they develop an empowered customer driven work force.
Walk In Your Customers' Shoes: Doing So Will Give You the Information You Need To Grow Your Business
It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines your sales, your profits—and your success. If you don’t provide your customers with the best possible experience every time they do business with you, they won’t stay with you for long.
Find out the fours steps to Customer Service Recovery. These are essential to keep loyal, over happy customers.
Companies should be alert to the fact that speed in service is everything! And customer service is not only social, it's mobile, and apps will continue to be created to help consumers better deal with a company, when that company makes things difficult.
I am amazed, however, at how many people—from frontline employees to senior executives—do not understand service recovery. If you don’t understand it, you can’t provide it. Here is a real example of service recovery in action.
Thanks for your interest in our Blog!
To subscribe to our blog, just complete the fields below: