Dairy Queen...

Joey Prusak, 19, the store manager at this Dairy Queen provided one of the most exceptional experiences I can recall. Joey is being called a hero after refusing to serve a woman he saw stealing $20 from a blind man who had unknowingly dropped the cash.  Read on for the full story.

Is Customer Service Experience Your Top Priority?

Wow surveyMost companies do just enough to get by with their customer service. It’s time to wake up and commit to great customer service. Find out how to make customer service a priority for your business.

Mayo Clinic …. In a league of their own

Mayo Clinic

The Mayo Clinic in Rochester Minnesota is highly ranked for quality more often than any other academic medical center in the nation. They have received the Best Hospital Award, Leadership Award, Top hospital for delivering the highest quality care, Safety award, Nursing awards, Surgical Quality Improvement Awards and many others.  Their model of care is defined by teamwork, with a group of experts focusing their expertise on one patient at a time

Marriott...Setting the Bar for Customer Service

John and Marriott ManagerJohn Tschohl talks about the great customer service he received from Marriott on his trip to Philadelphia. He talks about the emphasis that Marriott puts on customer services and the successful results that are seen through loyalty and greater profits.

Rock Properties' Customer Service Strategy

We speak to Andy Cohen, the president of property management company Rock Properties. He gives his perspective on hiring and empowerment as part of the backbone of his customer service strategies. 


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?