Service Recovery: Four Steps to Customer Loyalty

I am amazed, however, at how many people—from frontline employees to senior executives—do not understand service recovery. If you don’t understand it, you can’t provide it. Here is a real example of service recovery in action. 

Irate Customers: Learn How to Handle Them - And Look Like a Hero

Customers who have complaints are a blessing in disguise. They are letting you know where you and your organization have flaws—and providing you with the opportunity to correct them. When you do, you will realize increased customer loyalty, revenues, and profits. It’s a win/win situation.

High Tech, High Touch

Businesses are depending on technology and a hands-off approach to customer service. However, consumers want support and help from a real person. Don't ignore the human touch in your business. 

Reduce Costs And Improve Morale

Don't turn to outsiders or the newest, up-and-coming business expert to solve money issues with your company. Start by asking your employees what they think. It will save money and improve morale. 

Technology And the Human Touch

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?