High Tech, High Touch

Businesses are depending on technology and a hands-off approach to customer service. However, consumers want support and help from a real person. Don't ignore the human touch in your business. 

Reduce Costs And Improve Morale

Don't turn to outsiders or the newest, up-and-coming business expert to solve money issues with your company. Start by asking your employees what they think. It will save money and improve morale. 

Technology And the Human Touch

Customer Service Myths

The myths companies believe about good customer service can hinder their ability to provide real service. What are these myths?

John Tschohl Featured in 4Hoteliers.com and Brainity.ru

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?