Employee Empowerment Interview with John Tschohl on Good Morning Vail

John Tschohl on Good Morning VailJohn Tschohl, President of Service Quality Institute, talks about his new book "Moving Up" on Good Morning Vail. John travels to Vail every year and is often interviewed for this show. Watch the interview and learn more about how you can start moving up!

Amazon’s Jeff Bezos on 60 Minutes. Thinking “Big”

Amazon LogoThis 60 Minute interview with Jeff Bezos of Amazon focused primarily on holiday shopping, particularly the annual shopping extravaganza that is Cyber Monday.  It's a huge day for Amazon -- more than 300 items will be ordered each second --and does much to reveal the company's true ambitions.  Amazon doesn't just want to reinvent the way we shop for and buy things, it wants to upend every step of the process -- including how our purchases come to us.

The High Cost of Losing a Customer

Use Service Recovery and differentiate your company. Every employee needs to master the 4 skills of Service Recovery to keep loyal over happy customers. John Tschohl discusses these 4 skills that are needed and gives examples of why some businesses have failed while others succeed

A Sharpe Outlook: Best Practices For Success

John TschohlThere's no shortage of great ideas, but rather a shortage of people who believe in themselves. John was interviewed on the radio talk show Asharpe outlook... with Angela Sharpe.  He talks about how you can move up in your career.

Dairy Queen...

Joey Prusak, 19, the store manager at this Dairy Queen provided one of the most exceptional experiences I can recall. Joey is being called a hero after refusing to serve a woman he saw stealing $20 from a blind man who had unknowingly dropped the cash.  Read on for the full story.


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


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