Customer Service Myths: The Real Story Behind Superior Service

The customer service experience is more than just the interactions with the employees. Customer service is quality products, convenience, timely responses and much more.

A Lesson in Creating Thriving Customer Care Communities

Find out how your customer service will improve by creating a community that supports, listens and truly appreciates the customer service employees.

Wanted: E-Commerce Leaders: Everything You Do Should Focus on the Customer

E-Commerce can make selling easier and faster. Find out how this technology an make the customer experience better.

8 Critical Steps On How To Create A Service Culture

8 stepsWhat are the steps you should take today to become the driver of customer service excellence at your company? We lay out the path all effective customer service strategies should head down. It starts with 8 steps. 

The Customer Service Empowerment Revolution

Customer driven organizations understand first they are in customer service not in retail, banking, health care etc. Then they develop an empowered customer driven work force.


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?