Good customer service encourages complaints. Research shows that complaining customers are overwhelmingly loyal and sincere. They are complaining to you because they care about your business and about the service they receive. They intend on doing business with you again in the future, and they want you to set things right. The final result should be loyal customers who freely proclaim: ‘Wow! We got more than we expected.
Discover the growth potential of your business by investing in customer service leaders. See the results of customer-driven companies.
How would your employees rate you as a boss? Are you responsible for poor-performing employees? Are you costing your company money because your employees leave? It might be time to take a good, hard look at how you manage—and treat—your people.
The customer service experience is more than just the interactions with the employees. Customer service is quality products, convenience, timely responses and much more.
Find out how your customer service will improve by creating a community that supports, listens and truly appreciates the customer service employees.
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